专利内容由知识产权出版社提供
专利名称：Automated use of interactive voice response
systems
发明人：Mahi de Silva,Manoj Malhotra申请号：US15271201申请日：20160920公开号：US09948778B2公开日：20180417
专利附图：
摘要：Systems and methods for automating the use of an IVR system are providedherein. A method includes traversing an interactive voice response (IVR) system using achatbot, determining a menu structure of the IVR system using audio processing, the
menu structure comprising selectable telephonic options, and storing the menustructure in a database. The menu structure, such as an IVR tree, can be used by thechatbot to fulfill user tasks and other requests.
申请人：TruVerse, Inc.
地址：Los Altos CA US
国籍：US
代理机构：Carr & Ferrell LLP
更多信息请下载全文后查看
