R: Receptionist=Tony Smith C: Caller=Dan Crockett R: International Trading Co. Good morning.
C: Good morning. May I Speak to Betty Wilson, please? R: May I ask who’s calling, please?
C: This is Dan Crockett from Bonzer Products. R: I’m sorry, Mr. Crockett. Mrs. Wilson is out. C: What time do you expect her back then? R: Sorry, I’m not sure. Can I take a message for you?
C: Certainly. Thanks. Would you please mind telling her that due to storm damage, we have closed our plant in Melbourne and we have opened a new warehouse in Gold Coast. R: Okay, I’ve got it.
C: And please tell her that don’t ship our order to Melbourne instead please ship to Gold Coast.
R: Would you please give the detailed address?
C: No problem. Dan Crockett, Bonzer Products, 1910 Ocean Drive, Surfers Paradise, Queensland Australia 4217.
R: I’m sorry, I didn’t catch that. Is that 1910 Ocean Drive, Surfers Paradise……?
C: Queensland Australia 4217.
R: I’m sorry, Mr. Crockett, just to confirm, your name is spelled c-r-o-c-k-e-t, is that correct? And is that Queensland Australia 4217 or
Queensland Australia 4270?
C: Crockett, it’s c-r-o-c-k-e-t-t. And it’s Queensland Australia 4217, 17 for 1, 7.
R: Well, let me repeat your message to see if I’ve got it all. So that’s Dan Crockett, Bonzer Products, 1910 Ocean Drive, Surfers Paradise, Queensland Australia 4217, right?
C: Yes, that’s right. In addition, we also changed our phone and fax number instead of new one. R: Could I take your new contact?
C: I’m going to say that. Our new phone number is 0061 73 1238 and fax number is 0061 72 15. R: Sorry, do you mind repeating?
C: Sure. Phone number is 0061 723 1238 and fax number is 0061 72 15. Do you follow me? R: Yes, please go on.
C: Moreover, please tell her that e-mail or fax me today to confirm that she have got this message and that the shipment will not go to Melbourne.
R: All right, then I’ll make sure she gets your message on her arriving. C: Thanks for your trouble. R: It’s my pleasure. Bye.
