商务英语基础口语对话

Simulated Exercise 1 Mr. Jeffrey is making a call to Oriental Corporation from Sydney, Australia. He has no idea of the quote basis of Oriental Corporation and doesn't think the quote reasonable. Mr. Lu, the sales manager, answers the phone, making explanations to Mr. Jeffrey. Lu: Hello, this is Oriental Corporation, Mr. Lu speaking, may I help you?

Jeffrey: Hi, I am Ben Jeffrey, we met at Guangzhou Trade Fair last month.

Lu: Oh! Hello, Mr. Jeffrey, how have you been?

J: I’ m fine, thank you. I’m calling to discuss the quote basis of your company with you?

Lu: OK. What do you think of it?

J: I have no idea of it, could you tell me the specification?

Lu: Of course. May I have you specific inquiry?

J: We’re planning to place an order for 500 bales. So, what’s the price?

Lu: I’d like to give you the lowest price of 1500＄ per bale FOB Sydney.

J: Oh, I don’t think it is reasonable, after all, we have cooperated many times.

Lu: I know, it is just for this reason that I try my best to give you a lower price.

J: I was wondering whether you could give us a discount. You know, discount will encourage us to push the sales of your products.

Lu: If the order was for a large quantity, say, 1000 bales, we will give you a 4 percent discount.

J: That’s great. I will discuss it with my boss and then ring you for another talk.

Lu: OK, please call me at any time.

Simulated Exercise 2 Mark, manager of the Sourcing Department of Bestseller Company (a competitive clothing company), is answering a call from Janet Hung, the supplier, who is trying to recommend their new clothing materials. J: Hello, I’d like speak to Mark, please?

M: This is Mark speaking, who’s that?

J: Hello, this is Janet Hung from London, we met at the Guangzhou Trade Fair

last month.

M: Oh, hello, how have you been?

J: I’m fine, thank you. I’m calling to you for recommending our new clothing materials.

M: Well, what the new materials are?

J: There are three materials this time: acrylic, modal and flannel. Which particular items are you interested in?

M: What about the flannel?

J: This material is very soft and warm. It is very comfortable for people to wear. What’s more, it has a big market potential in the coming winter.

M: What’ s the quotation of this?

J: 90$ per bale.

M: Oh, I am sorry to say that it’s rather stiff. Could you give us a discount?

J: Sure, if you place an order over 500 bales, I will give you a 5% discount.

M: OK. I will discuss it with my boss and then ring you for another talk.

J:Great, please call me at any time.

Simulated Exercise 3 The clerk tells the client that no other terms of payment are accepted but Letter of Credit. But the client is reluctant to open a Letter of Credit because his order is not a large one and opening a Letter of Credit is really complicated to him. They are making negotiations over this problem and finally they work out a solution which satisfies both parties. Client: Well, we’ve settled the problem on price, quality and quantity. Now what about the terms of payment?

Clerk: We only accept payment by irrevocable letter of credit payable against shipping documents.

Client: I see. Could you make an exception and accept D/A or D/P?

Clerk: I am afraid not. We insist on a letter of credit.

Client: To tell you the truth, a letter of credit will increase the cost of my import. And it also inconvenient for us.

Clerk: Oh, sorry. I can’t be of my help in that respect.

Client: Also, there will be bank charges in connection with the credit. It will

help me greatly if you could accept D/A or D/P. It makes no difference to you, but it does to me.

Clerk: Well, you must know the importance that a letter of credit means to the exporter.

Client: I know, but in view of our long-standing partnership, could you give me some convenience?

Clerk: I am so sorry. We haven’t accepted other terms of payment. If not, you can consider to reduce your order.

Client: Oh no, I won’t reduce my order. I’ll take the full quantity you offer, and I’ll arrange for the L/C to be opened in your favor.

Clerk: That’s be fine. Thanks for your understanding of our payment policy.

Simulated Exercise 4 Richard talks with Min Fang about the packing after having settled an order of another 180000 pairs of shoes. M: Thanks for your support to place such a big order. R: You’re welcome, after all, we have a long-standing partnership. Now could we discuss the package of the shoes?

M: Sure. You can choose bulk packing, inner packing, carton packing and fiber board packing.

R: So many choices that I am hard to make a decision. Could you give me a suggestion?

M: Generally, we provide the inner packing and carton packing. I’d like to show you a sample.

R: Yeah, that looks beautiful and economical.

M: Do you have special requirements? If so, we can make it based on your instructions.

R: What size is the inner packing?

M: It depends on the size of shoes.

R: OK, do you have anything to reinforce them?

M: Yes, of course. We’ll strengthen them with plastic straps.

R: That would be fine. I’ll take this package.

M: OK. Hope this is a pleasant cooperation.

Simulated Exercise 5 Mr. Oswald is making a complaint about the poor quality of the computers they purchased from ABC Company. Mr. Lee, a customer service clerk for ABC Company, is receiving him. Lee: Morning, this is ABC Company, may I help you?

Oswald: I have a complain to make. Lee: May I know your name? Oswald: Mr. Oswald. Lee: What’s the matter, Mr. Oswald? Oswald: I have to complain about the poor quality of the computers we bought from your company. Lee: Well , could you tell me the specification? Oswald: We found the quality of the computers is not in conformity with what we stipulated in the contract. The computer configuration is far bellow the standard and didn’t meet the sample. Lee: We apologize for any trouble you have been put to by our error. We will

deal with right away and we’ll be responsible for it. Oswald: OK. We’re looking forward to a settlement at an early date. Lee: I promise we won’t let you down. Oswald: Thank you and goodbye. Simulated Exercise 6 Mr. Li is a customer service clerk for China National Arts and Crafts Import and Export Corporation. He is answering a phone from Mr. Newman, who is making a complaint about the discrepancy between goods and samples. L: China National Arts and Crafts Import and Export Corporation, may I help you?

N: Yes, this is Newman. May I speak to Mr. Li?

L: Speaking.

N: I have a complaint to make.

L: What’s the matter, Mr. Newman?

N: When we receive the goods, we found the discrepancy between goods and

samples.

L: How could that be? Our products were strictly inspected by the China Inspection Bureau before delivery. Can you fax the relevance report for us?

N: OK, I will fax it as soon as possible.

L: I’ll take care of it. If it’s our fault, we’ll be responsible for it.

N: OK, we’re looking forward to a settlement at an early date. Goodbye.

L: Thank you and goodbye

Simulated Exercise 7 Lucy, a senior foreign-trade major, is being interviewed by a Project Manager of XYZ Trading Company, Mr. Scotts. L: Good morning, sir. S: Good morning, Lucy, nice to meet you. Please take a seat. L: Thank you. This is my resume. S: Would you tell me something about yourself?

L: Sure. I was graduated from Jilin University of Zhuhai College last month.majoring in foreign-trade. I had some internship experiences in a few multi-national corporations and have learned a lot from the work. I think I am qualified to this position. S: How do know about our company? L: Your company is outstanding in this field.I know many graduates want to join you. S: Why do you feel you will be successful in this work? L: Because I am very interested in this position and I feel my graduate school training combine with my experience is a good fit for it. S: What are your strengths? L: I tend to look at things at various perspectives. I am extremely self-motivated, creative, organized, and have a strong desire to learn and to perform as much as I can. S: What is your greatest weakness? L: To be honest, I don’t have enough knowledge of trading business, but I am able to pick up new knowledge and skills quickly.

S: So. If hired, when could you star work? L: I can star at any time. S: That’s all for the interview. Thank you for your interest in our company, We will inform you the results within a week. L: Thank you very much. Goodbye. S: Bye. Simulated Exercise 8 A group of foreign visitors is touring Xitang near Shanghai. Ms. Shao, the tour interpreter is accompanying the group. Create a dialog based on the situation with the help of the following tips in Chinese. S: Good morning, everyone. Welcome to Xitang, a charming, ancient town near water. I’m very glad to be your guide for today’s visit.

E: Great, Ms. Shao. We can hardly wait to get to know this beautiful place.

S: OK, I’d like to give you a brief introduction of Xitang. About a one-and-a-half-hour drive from Shanghai, Xitang is a hustle and bustle city, which is totally different from Shanghai.

E: I think so. I have visited Shanghai last year, it’s a really busy city.

S: Yes. Now, look at the ancient buildings, the bridges, and the boats, what can you think of?

E: Wow! They give people a sense of mystery.

S: Right. Look, over there. The diffuse mist is intoxicating. We can feel the fresh air now, and we can see the falling sunset with rose color at dusk.

E: Oh, the local people’s life are so relaxing.

S: Yes, the local people live a quiet and relaxed life for thousands of years.

E: What a desirable place!

S: Also, if you want to stay away from busy life in Shanghai and take a break, Xitang is the best choice.

E: Thank you. I hope to have a chance to visit it again.